Voreda House - Temporary Closure
Our offices at Voreda House in Penrith are closed to the public because of flooding. We apologise for any inconvenience caused. You can call our Penrith customer services team on 0300 373 3300 or contact us online.
You may be eligible for grants which can help to improve the energy efficiency of your home.
To enquire about housing energy efficiency grants such as insulation, heating upgrades and solar panels please complete the online form:
Housing efficiency grant schemes enquiry form
You may be eligible for energy efficiency funding if your home has an Energy Performance Certificate (EPC) rated D,E,F, G or it has not been assessed.
Check if your home has an EPC at Gov.uk: find your energy certificate.
Your household must also meet the eligibility criteria of the funding scheme you applied for:
The Warm Homes: Local Grant (WH: LG) is a Government grant scheme running for three years. It aims to deliver measures to low-income private properties affected by fuel poverty. This is at no cost to the customer.
The scheme is open to households both on and off the gas grid, and all fuel types.
To be eligible for this scheme, you must:
When you submit your application, you must provide proof of the above.
If you had your home upgraded under Home Upgrade Grant (HUG) or Local Authority Delivery (LAD), you may be eligible for further measures.
Please contact us through the enquiry form and the team will be in touch.
Housing efficiency grant schemes enquiry form
If you have trouble completing the form online, please contact the Better Homes Team:
Email: better.homes@westmorlandandfurness.gov.uk
Telephone: 0300 373 3300
Find out more about this scheme and how to apply: ECO and GBIS schemes.
For more information about the funded schemes:
Email: better.homes@westmorlandandfurness.gov.uk
Telephone: 0300 373 3300
Future Proof Cumbria is a charity that offers independent energy saving advice and equipment to help make your home warmer, more comfortable and cheaper to heat.
Find out more on the Future Proof Cumbria website.
Get support with your energy bills with the Home Energy Advice Team
HEAT provides mentoring support and advocacy to vulnerable households to ensure no one has to struggle between choosing to heat or eat.
Find out more on the The Wise Group | HEAT website.
The Energy Saving Trust is an independent organisation providing guidance and advice to homeowners on improving their energy efficiency.
Find out more on the Energy Saving Trust website.
Citizens Advice provide free, confidential and impartial advice.
Find out more on the Citizen's Advice Carlisle and Eden website.
Green Doctors' friendly team offer free, impartial advice to help you:
Other support includes energy debt advice and referrals to other services.
Find out more on the Groundwork website.