Customer Services Apprentice

Required to start 2nd November 2026

Salary Range : apprenticeship rate of pay £8 per hour, for 31.25 hours per week, term time only.

Victoria Infant & Nursery School is a welcoming and caring school where every child is valued as an individual. With dedicated staff, happy children, and excellent facilities, the school provides a safe and stimulating environment that inspires children to enjoy learning and achieve their best.

The working hours will be 8.30-3.15pm
It is a part time role for 15 hours each week.
The apprenticeship is to be completed over 15 months and it will be fixed term.

The school works closely with parents and the local community to support each child’s development, promoting high expectations, positive behaviour, and the spiritual, moral, social, and cultural growth of all pupils.

Victoria Infant & Nursery School is committed to giving every child the best possible start to their education, helping them become enthusiastic, resilient, and confident lifelong learners.

About Victoria Infant & Nursery School is looking for an enthusiastic and caring individual to join their friendly team as a Level 2 Customer Services Apprentice.  

Job description
You will be studying toward your Customer Service Apprenticeship L2.
This is an exciting opportunity to gain valuable hands-on experience in a busy school environment while working towards a Level 2 Customer Service Apprenticeship with Lancaster and Morecambe College.

You will work alongside an experienced team, developing your customer service, communication, and organisational skills. 

This role will be based in the main entrance area of the school, and we require a friendly and confident person who has a smart appearance.

 As a Customer Service Apprentice, your responsibilities will include:
•    Welcoming parents and visitors, and providing friendly, helpful and professional service.
•    Responding to questions 
•    Answering the telephone and answering emails
•    Booking appointments
•    Supporting with general school duties
•    Supporting the Headteacher and Office Manager with admin tasks
•    Learning to use the school’s electronic systems
•    Developing your knowledge of our school and our provision
•    Checking product dates and supporting good stock rotation.
•    Working positively with colleagues to provide a high standard of customer service.
•    Taking part in training, coaching and development activities throughout the apprenticeship.
•    Completing your required off-the-job training and apprenticeship work during paid working hours.

Victoria Infant and Nursery School is committed to safeguarding and promoting the welfare and well-being of its pupils and expects all staff and volunteers to share this commitment.

The school strictly adheres to safer recruiting policies and procedures. Appointments to this post will be subject to satisfactory enhanced checks being sought from the Disclosure and Barring Service (DBS) and appropriate pre-employment checks, including online checks.

Shortlisted candidates will be asked to make a self-declaration about their suitability to work with children.

Application forms are available from secretary@vicinf.co.uk during term time and should be returned to school by post or via e-mail, marked ‘Private and Confidential’.

Closing date for applications is Thursday 1st October 2026. Interviews will be held on Friday 9th October 2026.