Report a bump or dip in the road

How to report an uneven surface, raised area or dip that affects ride comfort or safety.

Uneven road surfaces can affect vehicle control and road safety.

If you see a problem with an uneven road surface, you can tell us using our online reporting form.

Our online reporting form takes around 3 to 5 minutes to complete. 

How we assess reports

Please tell us:

  • the exact location
  • approximate size
  • whether vehicles need to avoid it
  • add a photo if it is safe to take one

If you are reporting an emergency that requires immediate attention, please call us on 0300 373 3306. An emergency on the highway is defined as something that is very likely to present an imminent threat to life, serious injury or serious damage to property. Our team will assess the severity of your report and escalate accordingly.

Investigatory levels

We will usually investigate where:

  • the unevenness is significant
  • vehicle stability may be affected
  • cyclists may be at risk
  • drainage is affected

All defects are assessed using a risk-based approach. 

What happens after you submit a report

A Highway Officer will assess the defect and determine the appropriate response.

Start now