Report a damaged road edge

Tell us about a problem with a road edge breaking away or crumbling, often near verges or drains.

Road edge deterioration can reduce the usable width of the carriageway and worsen over time.

If you see a problem with a damaged road edge, you can tell us using our online reporting form.

Our online reporting form takes around 3 to 5 minutes to complete. 

How we assess reports

Please provide:

  • location of the damaged road edge
  • estimated length of damage
  • severity of deterioration
  • add a photo if it is safe to take one

If you are reporting an emergency that requires immediate attention, please call us on 0300 373 3306. An emergency on the highway is defined as something that is very likely to present an imminent threat to life, serious injury or serious damage to property. Our team will assess the severity of your report and escalate accordingly.

Investigatory levels

We will usually investigate where:

  • a significant edge break exists
  • vehicles must avoid the defect
  • there is a substantial drop at the carriageway edge
  • deterioration affects road safety 

What happens after you submit a report

We will inspect the defect and assess the level of risk presented.

Start now