Report a problem with a kerb

Damaged or displaced kerbs can affect pedestrian safety, drainage and highway infrastructure.

If you see a problem with a damaged kerb, you can tell us using our online reporting form.

Our online reporting form takes around 3 to 5 minutes to complete. 

How we assess reports

Please tell us:

• the location of the damaged kerb
• type of damage
• whether the kerb is broken, missing or displaced
• add a photo if it is safe to take one

If you are reporting an emergency that requires immediate attention, please call us on 0300 373 3306. An emergency on the highway is defined as something that is very likely to present an imminent threat to life, serious injury or serious damage to property. Our team will assess the severity of your report and escalate accordingly.

Investigatory levels

We will usually investigate:

• vertical displacements of approximately 40mm or greater
• broken or missing kerbs
• damage affecting pedestrian crossings
• defects affecting drainage

Lower investigatory levels may apply at dropped crossings. 

What happens after you submit a report

Defects will be risk assessed and prioritised accordingly. 

How we prioritise repairs

We assess defects using our Highway Condition and Safety Inspection Procedure and classify them as:

• Emergency Defect – we will make the defect safe as quickly as possible, usually within 2 hours
• High Priority Defect – we will repair the defect within 5 working days
• Standard Priority Defect – we will repair the defect within 20 working days
• Monitor Only – we will record the defect and continue to monitor it through future inspections

We carry out a site-specific risk assessment for every defect before deciding what action to take. This means a defect that meets an investigatory level may not always require immediate repair.

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