Community Conversation on our Taxi Licensing Policy

How to give us your feedback about our proposed new Taxi Licensing Policy

We're running a six-week community conversation about our proposed new Taxi Licensing Policy, for: 

  • drivers
  • operators
  • owners
  • users

Read the proposed Taxi Licensing Policy (PDF , 2MB)

We've also produced a summary of the changes for each area (PDF , 86KB

Our policy aims to ensure consistently high standards of taxi service, across the whole area. This means residents, workers and visitors can expect a safe, professional and reliable service whenever they travel.

You can have your say by completing a survey. We want to understand: 

  • the views on the policy held by drivers, owners and operators
  • how the proposed changes may affect drivers
  • what drivers feel would be a reasonable timeframe to introduce new standards
  • the experience of taxi users and what's most important to them

Your feedback will be presented to Cabinet, as part of a report in January 2026. If the new Taxi Licensing Policy is approved, it will come into effect from April 2026 

Complete the community conversation survey

Complete the community conversation survey online

The survey closes on 23 November 2025.