Information security

How we keep your personal information safe.

We have to ensure that we protect personal, special category personal or criminal/law enforcement data.

Security measures include:

  • anonymisation
  • pseudonymisation
  • encryption
  • secure email
  • access and permissions
  • regular system testing
  • training for all employees

Data security and retention

The council is required by UKGDPR Article 32 to ensure that appropriate organisational and security measures are in place to protect your personal, special category personal or criminal/law enforcement data. 

Security measures include: anonymisation, pseudonymisation, encryption, access controls on systems, regular testing of our systems, security training for all employees. You can find further information in the following documents:

If you access information online, the council website does not store or capture personal information, but merely logs a number called your IP address which is automatically recognised by the system. The system will record personal information if you:

  • subscribe to or apply for services that require personal information
  • report a fault and give your contact details for us to respond
  • contact us and leave your details for us to respond

See our Cookie Policy.

Westmorland and Furness Council will only store your information for as long as is legally required or in situations where there is no legal retention period established best practice will be followed. In accordance with our Retention and Disposal Schedule (XLSX, 339KB).

To help you understand the Schedule the council has published a Retention Schedule quick user guide (PDF, 584KB).

If you have any questions about the Schedule or the Quick User Guide, please contact

If you experience any problems in relation to your personal data or you see something that doesn't look right, contact the council by email at:

If you have a question about security, please contact: