Voreda House - Temporary Closure
Our offices at Voreda House in Penrith are closed to the public because of flooding. We apologise for any inconvenience caused. You can call our Penrith customer services team on 0300 373 3300 or contact us online.
The insect infestations we can investigate and how to report an insect statutory nuisance.
Insects can be a statutory nuisance when there's a noticeable increase in their numbers which interferes with the comfort and enjoyment of your home. Statutory nuisance legislation only relates to insects from trade or business premises so we cannot deal with insects from a domestic property, such as from your next door neighbour.
We can investigate insect infestations on commercial premises that occur naturally or are caused by human activities; however, statutory nuisance legislation is not meant to be used against insects on open land or in ways that would have a negative effect on biodiversity. We therefore will not deal with insect infestations on:
Likely sources of insect nuisance include:
Statutory nuisance legislation also does not apply to insects listed in Schedule 5 of the Wildlife and Countryside Act 1981, unless they're included in that Schedule solely to prevent their trade or sale.
If you're experiencing a statutory nuisance from a relevant premises, report it to us using the contact details at the bottom of this page. For example, flies are carriers of various diseases that can have a negative impact on human health.
Working out the source of nuisance can sometimes be a difficult and lengthy process as flying insects can travel considerable distances.
Find out more about how we investigate a statutory nuisance
Contact the environmental protection team for your local area.