The council will continue to provide key services over the Bank Holiday but some of its offices will be closed on Monday 28 August 2023.
The main switchboard number (0300 373 3300) will close at 5pm on Friday 25 August and reopen on Tuesday 29 August at 9am.
There will be a recorded out-of-hours message advising of the closure period and contact numbers for Highways, Homelessness, Adults and Children’s Social Care should anyone be calling about an emergency. Our new Westmorland and Furness Council website will provide all of these details too.
Here are details of opening times, out of hours contacts and other relevant information:
Household Recycling and Waste Collections
If you live in the Eden or Barrow areas, there will be no changes to bin collections days across the Bank Holiday weekend. The waste collection teams in these areas will be working on Bank holiday Monday to maintain services on their usual schedule.
If you live in the South Lakeland area and your bin is scheduled to be collected on Bank Holiday Monday, your collection will be made on the following day (Tuesday 29 August). All collections through the week will then be one day later than normal.
Household Waste Recycling Centres (HWRCs) will all be open as usual throughout the Bank Holiday weekend and standard opening hours will not be affected by the Bank Holidays. Opening hours are as follows:
- Ambleside: 8am - 6pm, Monday-Sunday
- Barrow: 8am to 11am - 12pm to 6pm, Monday-Sunday
- Penrith (Flusco): 8am - 6pm, Monday-Sunday
- Grange-over-Sands: 8am - 4pm, Thursday-Saturday
- Kendal: 8am - 4pm, Monday-Sunday
- Kirkby Stephen: 8am - 6pm. Friday, Saturday, Sunday and Monday
- Ulverston: 8am - 6pm, Monday-Sunday
- The HWRC permit helpline will be closed on bank holidays and weekends.
Some Westmorland and Furness Council Leisure centres will be open over the bank holiday weekend – including Bank Holiday Monday – but there may be some changes to normal opening hours.
Health and Social Care
Residential and home care services operate 24 hours a day, 365 days a year.
Adult Social Care offices will be closed on Bank Holiday Monday (28 August) and reopen on Tuesday (29 August).
If you’re concerned about the welfare of an adult, please visit the Westmorland and Furness Council website or call 0300 373 3301.
When offices are closed, please use the out of hours number to report a safeguarding concern (01228 526 690) - this can be used 24-hours a day for adult social care emergencies.
Children's Services (for children's social care)
The children's services offices will also be closed on Bank Holiday Monday (28 August) and reopen on Tuesday (29 August).
During closure periods, the Emergency Duty Team can be contacted 24 hours a day for children’s social care emergencies on 0333 240 1727.
For more information about what to do if you’re concerned for the welfare of a child, please visit the Cumbria Safeguarding Children website.
Young people or people providing support to young people who are at risk of homelessness or are homeless, should visit the Westmorland and Furness Council website for more information.
People who are at risk of eviction or homelessness or need support with housing, can find information and support by visiting westmorlandandfurness.gov.uk.
Westmorland and Furness Council have a duty to assess the need for support and prepare strategies to provide services for victims in safe accommodation and to provide domestic abuse survivors with community in-reach services.
Westmorland and Furness Highways
The Highways Hotline (0300 303 2992) will not be monitored during the Bank Holiday weekend and will be diverted to an answer phone service with emergency out of hours contact information.
People can still report problems with potholes, road damage, flooding and drainage, traffic lights, streetlights, pedestrian crossings, trees, vegetation, bollards, manhole covers and more by visiting the Westmorland and Furness Council website.
Archives, Libraries and Local Links
The Archive Centres and all libraries will be closed on Bank Holiday Monday but normal opening hours will resume on Tuesday 29 August.
The Registration Service will be closed on Bank Holiday Monday (28 August).
Trading Standards offices will be closed over the bank holiday weekend. Residents should report any live incidents of cold callers or rogue traders to Cumbria Police by telephoning 101 or emailing email@example.com.
For guidance on a wide range of customer issues, visit Citizens Advice Consumer Service Website.