Public asked to share views on residential services for adults

A lady holding the arm of an elderly person

As part of a review of residential and nursing homes for adults, Westmorland and Furness Council is asking people to share their experiences of receiving residential care.

Through its contracts with independent social care providers, each year the council spends around £22.4 million providing residential care to nearly 800 adults in Westmorland and Furness, including older and disabled people and those with mental health support needs. The support received ranges from essential daily living care and medication provision through to more complex care for those requiring dementia and nursing support.

An online questionnaire is available to complete until 21 July.

The council is asking for feedback about what works well, what needs to be improved and what is most important in giving people a good experience of residential care.

The questionnaire is part of a larger project gathering the views of service users, social care providers, councillors and other organisations within this sector.

Councillor Patricia Bell, Cabinet Member for Adults, Health and Care at Westmorland and Furness Council, said: “Residential services offer vital support for adults in our area who can no longer manage independently. The wonderful staff in the care homes work hard every day to ensure vital care is provided across even the most complex cases, while making people feel at home.

“We want to make sure that the way we are providing adult residential services is really meeting people’s needs to ensure a good experience for those in our care homes.

“I encourage people to complete the online survey and share their experiences, both positive and negative, to help shape how we provide our adult residential services in the future.”