Voreda House - Temporary Closure
Our offices at Voreda House in Penrith are closed to the public because of flooding. We apologise for any inconvenience caused. You can call our Penrith customer services team on 0300 373 3300 or contact us online.
Street Lighting and Highways Electrical Assets
Our highways and local lighting policy, the illuminated assets we maintain and how to report a problem.
We look after most of the adopted highway network in our area. This includes maintaining almost 25,000 illuminated assets, such as:
- road lighting
- illuminated bollards
- certain footway lighting systems
- illuminated signs
- zebra crossings
National Highways maintain the motorways and trunk roads in the Westmorland and Furness area.
Report a street light or other illuminated asset
You can report faults and issues, or pass on comments and concerns by reporting street or road damage.
Highways and Local Lighting Policy
We've introduced a new highways and local lighting policy. Our aims are to:
- improve community safety
- increase energy efficiency
- reduce light pollution
- make it easier for people to report problems
The policy was approved by our Cabinet at their meeting on 18 March 2025.
Highways and Local Lighting Policy (PDF , 1MB)
Parish council lighting
Out highways and lighting teams work closely with parish and town councils.
The parishes are responsible for some of the footway lights in our area. Under the new policy, we will ask them if they want to continue looking after their lighting or to hand them over to us to manage.