Personal injury and property damage claims

You're entitled to pursue a claim for compensation against us if: 

• you've been injured, have had property damaged , or both
• you believe we're responsible

Such claims are usually dealt with by our insurers, their appointed claims handlers (or both). 

New compensation claims

Before starting your claim, you should read the following information. 

There's no automatic right to compensation. This is dependent on the circumstances and legal liability.

Please consider seeking your own legal advice from a solicitor or contacting Citizen's Advice.

For information about how we use your personal information, please read our Privacy Notice for Insurance (Compensation Claims).

We have a duty to safeguard public funds and will use the information you provide for the prevention and detection of fraud. We may also share your information with other bodies responsible for auditing and administering public funds for the same reasons.

Making a false claim for compensation is a criminal offence which can lead to prosecution.

Claims concerning the condition of the highway

If your claim concerns the condition of the public highway (i.e. public roads and pavements), please contact our Highways team: 

Telephone: 0300 373 3306
Email: highways@westmorlandandfurness.gov.uk

Other claims 

Complete a customer incident questionnaire (DOCX , 204KB) if your injury, damage or other type of loss has been caused by:

-    a Council motor vehicle
-    Windermere ferry or other Council owned lake vessel 
-    any other circumstances

You can return your questionnaire to us by:

Post: Westmorland and Furness Council, Insurance Section, South Lakeland House, Lowther Street, Kendal, LA9 4DQ
Email: insurance.section@westmorlandandfurness.gov.uk 

Please consider including any evidence you may have to support your claim, such as photos, repair estimates etc. However, if you attach very large files to your email, it may not reach us. 

Claims represented by solicitors 

Personal injury claims that fall within the scope of the Ministry of Justice's personal injury claims portal should be submitted to our insurers, via the MoJ portal.

New employer’s liability and/or public liability claims relating to incidents occurring on or after the 1st April 2023

Our employer’s liability and public liability insurer is Maven Public Sector, under policy number P23CASLFG00281, and claims are handled by their appointed handlers, Crawford TPA.

Crawford TPA’s personal injury portal ID address is D00051 (under the name of Crawford TPA (Milton Keynes)).

Email: MavenPSR@Broadspiretpa.co.uk 
Telephone: 01908 302 191

In addition to notifying our insurers, you should email a copy of the letter/notification form to insurance.section@westmorlandandfurness.gov.uk.

New employer’s liability and/or public liability claims relating to incidents occurring before the 1st April 2023

For enquiries regarding the local authorities’ insurers prior to the 1st April 2023, please email insurance.section@westmorlandandfurness.gov.uk.