Disabled person's bus pass guide

When you can apply for and where you can use a disabled person's bus pass. How to apply for a disabled person's companion pass and an All Day 24/7 NoWcard if you need to travel before 9.30am or after 11pm.

Report a change of circumstances, disabled person's bus pass

If you have moved, changed your name or if a bus pass owner has passed away, you can let us know.

Moved within the county of Cumbria

If you have moved within the county of Cumbria you can let us know by:

Telephone: 03332 406 965 (option 3)
Email: integrated.transport@cumbria.gov.uk

If you are e-mailing you'll need to provide proof of address, a scan or digital photo of:

  • Council Tax bill
  • utility bill dated within the last three months
  • rent book or statement
  • bank statement dated within the last three months
  • DWP Letter

Moved out of the county of Cumbria

We will cancel your card.

Please let us know by:

Telephone: 03332 406 965 (option 3)
Email: integrated.transport@cumbria.gov.uk

Changed your name

You can continue to use your NoWcard until it expires then provide evidence of your new name when you renew your card.

If you want to change your name on the card before the next renewal date you can let us know by email or by post.

Email: integrated.transport@cumbria.gov.uk
By post: Westmorland and Furness Council, NoWcard, PO Box 304, Kendal, LA9 9GY

You'll need to provide proof of change of name:

  • deed poll
  • marriage certificate

NoWcard holder has passed away

Please return their NowCard by post, with a letter saying that they have passed away, to FREEPOST NOWCARD.