Older person's bus pass guide

When you can apply for and where you can use an older person's bus pass. How to apply for a pass, renew your pass or replace a damaged pass.

Apply for an older person's bus pass

You can apply online, at a library or by post.

Apply online

You can apply online using our NoWcard service. You'll need:

  • digital proof of age; A scanned image of your passport, driving license or birth certificate
  • digital proof of address; A scanned image of your Council Tax bill, utility bill or bank statement less than three months old, rent book or statement or DWP letter.
  • a digital passport type photograph

Apply for older person's bus pass

Apply at a library

Our library staff can help you apply at:

You'll need to take proof of your address and proof of your identity.

Our library staff will take the identity photo for you.

You can also apply for a bus pass at libraries in the Cumberland Council area.

Apply by post

You'll need to complete and return an application form along with proof of identity.

To: Westmorland and Furness Council, NoWcard, PO Box 304, Kendal, LA9 9GY

You can get an application form:

Proof of identity

If you're applying at a library or a by post you will need to bring in both proof of identity and proof of address.

We will accept the following proof of age and proof of address documents:

Proof of age

  • birth certificate
  • proof of state pension
  • passport
  • driving licence

Proof of address

  • Council Tax bill
  • utility bill dated within the last three months
  • rent book or statement
  • bank statement dated within the last three months
  • DWP Letter

ID Photo

Your application will be delayed if your photo does not meet the passport type photo guidelines.

If you’re using a photo taken on your own device, include your head and shoulders. Do not crop your photo - it will be done for you.

If you're applying at a library our staff will take your photo. There are busy periods at libraries so you might have a short wait.