What to do on bin collection day
You should:
- make sure we can get to your bins safely
- only put your bins and boxes out the evening before collection
- leave your bin near the highway if you live at the end of a long private drive or lane
- make sure your bins are not causing an obstruction
- collect your bins or boxes as soon as possible after emptying
- remember additional space will be required around the bin or box for opening and to allow them to be removed
- in windy weather please ensure your bags and boxes are weighted or secured
- make sure your garden waste bin has a valid sticker under the handle - we can only collect your bin if you’ve subscribed to our garden waste collection service
We may not collect your bin if it is:
- too heavy
- overflowing and the lid will not close
- contaminated with the wrong items
If you need help taking your bins out, you can request an assisted collection
If your bin collection was missed you can report it to us
Preparing your recycling for collection
Make sure:
- your recycling box lid can’t blow open in the wind for rain to get in
- there's are no plastic bags or food wrappings of any kind
- all recycling is loose with boxes folded flat