Westmorland and Furness Registration Service - Customer Service Strategy

Westmorland and Furness Registration Service's strategy to provide customers with high quality registration services.

Working with our local communities

We will look at improvements to our services or to introduce new services to our offering in order to meet client needs and to support the generation of further business within Westmorland and Furness.

We will work closely with internal services to ensure a smooth customer service and ensure appropriate signposting is provided where necessary.

We work closely with our Medical Examiner to ensure that the process of registering a death is as seamless and stress free as possible.

We will review our Service Plan on an annual basis for each new financial year which will inform our Customer Service Strategy and our Project Delivery Plan for the year ahead.