Our Adult Social Care team works closely with health colleagues and partner organisations to support the delivery of care, under the Care Act 2014 and the Health and Social Care (Safety and Quality) Act 2015.
As part of our assessment and support planning process, we may need to request and share your information with relevant organisations involved in your care. This helps us provide appropriate advice and support and ensures everyone involved in your ongoing support works together effectively.
What information we collect
We need some personal data from you. This includes:
- name
- address
- telephone number
- date of birth
- contact details of family and/or support network
We need some special category data from you. This includes:
- finance e.g., bank details, income, benefits
- physical description/photographs
- racial or ethnic origin
- religious or philosophical beliefs
- sexual orientation
- gender
- physical/mental health including health conditions, disabilities or medication
- personal circumstances/living conditions
We do not need any criminal or law enforcement data from you.
How we collect your data
We’ll collect data from you:
- online
- in person
- by email
- by telephone
Why we collect your data
We collect your data so we can:
- create a secure and comprehensive record of all of the work that we do with and for you
- contact members of your family and support network
- fully understand your needs
- promote your health and wellbeing in partnership where applicable with NHS Bodies arrange short/long term care solutions
- liaise with agencies, companies and charities on your behalf
- keep you safe from harm
- request and arrange installation of specialist equipment for you
- assess your financial contribution to your care
- work with you or your representative to create a Care and Support Plan
- details contained in your care records and conversations held
- analyse the service that we are providing
The sharing of information facilitates a joined-up approach with partner agencies, to provide you with the best possible care and support.
Who we collect data from
We collect data from:
- businesses, customers and suppliers
- carers or representatives
- claimants
- complainants, enquirers or their representatives
- healthcare users
- landlords
- licence and permit holders
- offenders and suspected offenders
- patients
- people captured by CCTV images
- professional advisers and consultants
- recipients of benefits
- representatives of other organisations
- staff, persons contracted to provide a service
- councillors
- students and pupils
- traders and others subject to inspection
- witnesses
- speaking members of public at committee meetings, including virtual committee meetings
- other departments within the council
We may receive personal, special category personal or criminal and law enforcement data about you from the third parties mentioned above and other public bodies and organisations. In this case, we will tell you the source of the information unless we are unable to do so by law.
Who we share your personal data with
Where there is a lawful reason to do so, we may share your data with:
- advocates, Deputies, Attorneys (LPA)
- carers
- central government i.e. Department for Work and Pensions (DWP)
- emergency services i.e., police, fire and rescue service, ambulance service
- external providers
- family members
- housing associations and landlords
- legal representatives
- MPs, members or councillors
- 'nearest relative'
- NHS i.e., GP, hospitals, pharmacies
- other local authorities
- partner agencies
- regulators i.e., Care Quality Commission (CQC), Local Government Ombudsman (LGO), Information Commissioner’s Office (ICO)
- schools
Legal basis
We process personal data by selecting at least one legal basis from:
- UKGDPR Article 6(1) (c) Legal Obligation
- UKGDPR Article 6(1) (e) Public Task/Public Interest/Official Authority
Where the council is relying on UKGDPR Article 6(1)(c), all relevant legislation is listed below.
We process special category personal data by selecting at least one legal basis from:
- UKGDPR Article 9(2) (b) Employment/social security and social protection
- UKGDPR Article 9(2) (c) Vital interests (where the data subject is physically or legally incapable of giving consent)
Relevant legislation
The relevant legislation includes:
- Care Act 2014
- Health and Social Care Act 2015
- Children’s Act 1989
- Localism Act 2011
- Human Rights Act 1998
- Mental Health Act 1983 (Amended 2007)
- Mental Capacity Act 2005
- Homelessness Reduction Act 2017