The Rehabilitation Officers for Visual Impairment (ROVI) provides a service for adults who have a visual impairment. People may be categorised as sight impaired or severely sight impaired by an NHS consultant ophthalmologist.
We hold a register for people with sight impairment, this is referred to as the Sight Register. Inclusion on the Sight Register is voluntary and may entitle you to receive benefits and information about support services.
Anonymous data can also be used to help the council know about the type of people with visual impairment to help shape services that they need and be inclusive in design. You can be offered services regardless of registration and they may include:
- advice and Information relating to your enquiry
- assessment of your needs and support planning to address those needs
- reviewing your care needs and support plan
- registering your sight impairment category on the Local Authority Sight Register and contacting you to ensure that your registration is accurate
- contacting you with relevant information that may be useful to you
- providing rehabilitation programmes such as orientation and mobility, activities of daily living and teaching of Braille
- compensatory advice or potentially provision of equipment, small adaptations, and or assistive technology
- to ensure that information about services is accessible where possible. For example, to ask if support could be given to assist with participation in electoral events
We will work with you and any carer or family member that you appoint for support, to achieve the outcomes that matter to you.
We will record any assessment of how you currently are and your needs and any support plan that may be written and share this with you, in a format that you or your nominated carer or family member can access. We will also record any contact that we make with you.
We are also responsible for keeping the Sight Register up to date for people who are sight impaired and severely sight impaired. Registered individuals will be contacted every three years to update, amend or remove their details. For individuals lacking mental capacity to make their own decisions, removal from the Sight Register will be balanced alongside any ongoing service requirements or best interest considerations.
What information we collect
We need some personal data from you. This includes:
- name
- address
- telephone number
- date of birth
- contact details for members of your carers, family and support network
We need some special category data from you. This includes:
- racial or ethnic origin
- religious or philosophical belief
- sexual orientation
- health conditions or disabilities that may apply to you including eye diagnosis and any impairments
- information about you and your circumstances
- relevant health and safety concerns
- information about your needs and wishes
- finances such as bank details, income and benefits
We do not need any criminal and law enforcement data from you.
How we collect your data
We’ll collect data from you by:
- point of contact, from yourself or others
- direct from the NHS in the form of a Certificate of Visual Impairment
- assessments
- support planning and reviews
- rehabilitation programmes
- telephone
- face to face contact
- video call or electronic methods
- postal communication
Why we collect your data
We collect your data so we can:
- create a secure and comprehensive record of all of the work that we do with and for you
- contact members of your family and support network
- fully understand your needs
- promote your health and wellbeing in partnership where applicable with NHS bodies
- arrange short/long term care solutions
- liaise with agencies, companies and charities on your behalf
- keep you safe from harm
- request and arrange installation of specialist equipment for you
- assess your financial contribution to your care
- work with you or your representative to create a Care and Support Plan
- details contained in your care records and conversations held
- analyse the service that we are providing
Who we collect data from
We collect data from:
- businesses, customers and suppliers
- carers or representatives
- claimants
- complainants, enquirers or their representatives
- healthcare users
- landlords
- licence and permit holders
- offenders and suspected offenders
- patients
- people captured by CCTV images
- professional advisers and consultants
- recipients of benefits
- representatives of other organisations
- staff, persons contracted to provide a service
- councillors
- students and pupils
- traders and others subject to inspection
- witnesses
- speaking members of public at committee meetings, including virtual committee meetings
- other departments within the council
We may receive personal, special category personal or criminal and law enforcement data about you from the third parties mentioned above and other public bodies and organisations. In this case, we will tell you the source of the information unless we are unable to do so by law.
Who we share your personal data with
Where there is a lawful reason to do so, we may share your data with:
- advocates, deputies, attorneys (LPA)
- carers
- central government, for example Department for Work and Pensions (DWP)
- emergency services, for example Police, Fire and Rescue Service, Ambulance Service
- external providers
- family members
- housing associations and landlords
- legal representatives
- MPs, members or councillors
- ‘nearest relative’
- NHS, for example GP, hospitals and pharmacies
- other local authorities
- partner agencies
- regulators, for example Care Quality Commission (CQC), Local Government Ombudsman (LGO), Information Commissioner’s Office (ICO)
- schools
Legal basis
We process personal data by selecting at least one legal basis from:
- UKGDPR Article 6(1) (a) Consent
- UKGDPR Article 6(1) (c) Legal Obligation
- UKGDPR Article 6(1) (e) Public Task/Public Interest/Official Authority
Where we’re relying on UKGDPR Article 6(1)(c), all relevant legislation is listed below.
We process special category personal data by selecting at least one legal basis from:
- UKGDPR Article 9(2) (a) Explicit consent
- UKGDPR Article 9(2) (b) Employment/social security and social protection
- UKGDPR Article 9(2) (c) Vital interests (where the data subject is physically or legally incapable of giving consent)
Relevant legislation
The relevant legislation includes:
- Care Act 2014
- Health and Social Care Act 2015
- Children’s Act 1989
- Children and Families Act 2014
- Localism Act 2011
- Mental Health Act 1983 (Amended 2007)
- Mental Capacity Act 2005
- Homelessness Reduction Act 2017