We provide confidential advice and support on a range of issues relating to substance misuse. Our services offer a range of support including, clinical or therapeutic treatment, one to one or peer group counselling, support for employment, skills, education or housing as well as information and advice.
Find out more about Recovery Steps Cumbria at waythrough.org.uk
What information we collect
We need some personal data from you. This includes:
- date of birth
- email address (personal and work)
- family details
- next of kin
- housing needs
- NHS number
- lifestyle and social circumstances
- name
- physical description, appearance, and behaviour
- postal address
- service received
- telephone numbers
We need some special category data from you. This includes:
- ethnic origin
- physical or mental health
- political affiliation and opinions
- race
- religious or other beliefs
- sex life
- sexual orientation
We need some criminal and law enforcement data from you. This includes:
- criminal convictions
- offences
How we collect your data
We’ll collect data from you by:
- paper or online form
- telephone
- a member of our staff or one of our partners, in person
Why we collect your data
We collect your data so we can:
- manage the services we provide to you including improving quality and investigating any worries or complaints about those services
- corporate administration and all activities we are required to carry out as a data controller and public authority
- planning of new services
- promote services
- conduct public and health awareness campaigns
- carry out surveys and consultations
- administer the assessment and collection or taxes and other revenue such as benefits and grants
- provide social services to adults and children
- undertake research
- support public health services
Who we collect data from
We collect data from:
- businesses, customers and suppliers
- carers or representatives
- complainants, enquirers or their representatives
- healthcare users
- offenders and suspected offenders
- patients
- professional advisers and consultants
- recipients of benefits
- representatives of other organisations
- staff, persons contracted to provide a service
- traders and others subject to inspection
- other departments within the council
- Integrated Care Boards
We may receive personal, special category personal or criminal and law enforcement data about you from the third parties mentioned above and other public bodies and organisations. In this case, we will tell you the source of the information unless we are unable to do so by law.
Legal basis
We process personal data by selecting at least one legal basis from:
- UKGDPR Article 6(1) (c) Legal Obligation
- UKGDPR Article 6(1) (e) Public Task/Public Interest/Official Authority
Where we’re relying on UKGDPR Article 6(1)(c), all relevant legislation is listed below.
We process special category personal data by selecting at least one legal basis from:
- UKGDPR Article 9(2) (h) Preventive or occupational medicine
- UKGDPR Article 9(2) (i) Public health
We process criminal and law enforcement data under the condition of UKGDPR Schedule 8(4) Safeguarding Children and Individuals at Risk.
Relevant legislation
The relevant legislation includes:
- Care Act 2014
- Care Standards Act 2000 (including any amendments. Modifications or reenactments)
- The Health and Social Care Act 2008 (regulated activities) Regulations 2014, and 2022
- Mental Capacity Act 2005 (Deprivation of Liberty Safeguards)
- Equality Act 2010
- Autism Act 2009
- any future legislative changes or changes to National Minimum Standards that determine the standard of care to be delivered