This privacy notice explains how Westmorland and Furness Council uses your personal data for the Warm Homes Local Grant (WH:LG), also known as 'the scheme'. It also explains your data protection rights.
We provide this notice under Articles 13 and 14 of the UK General Data Protection Regulation (GDPR). It applies to personal data collected as part of the scheme, which is operated and funded by the Council.
We process the personal data of householders, landlords and installers.
What information we collect from householders and landlords
If you're a householder or landlord expressing an interest for, or receiving energy performance or low-carbon heating installations under the scheme, we need your:
- postal address and details of the property (including characteristics)
- household income status, benefit receipt status, home ownership or tenure status and any other scheme eligibility information
- details about the installation(s) applied for or installed at the property under the Scheme, including type, size and cost, date of installation and installer details
- scheme allocated grant amount and any financial contribution you or others have made towards the installation(s)
- lodgement certificate number, lodgement date, installations details from TrustMark and the Microgeneration Certification Scheme
- customer referral source or customer source for initial awareness of the scheme
- other participation information, such as the local authority, scheme reference number, unique property reference number, property type and characteristics
- information of the property from Energy Performance Certificate such as the property rating, banding, features, floor area from any EPC Certificate recorded
- assessor details, assessment date, heating, lighting and other related information
- information of previous access to government grant schemes
- name, contact postal address, email address and (optional) phone number
- details for the purposes of fraud, error and non-compliance relating to dates, value of risk, information regarding the property, relevant installers
To verify the receipt of means tested benefits, we'll need your:
- name
- address
- date of birth
- UPRN
These details will be shared with:
- the Department for Energy Security and Net Zero (DESNZ)
- their appointed contractors
- the Department for Work and Pensions (DWP)
Once the results of the benefits check are produced by DWP, they will delete Personal Data pertaining to benefit eligibility checks within one (1) month of issuing the results. DESNZ will delete Personal Data pertaining to benefit eligibility checks within one (1) month of receipt of the results.
What information we collect from installers
If you're an installer, we need your:
- name
- contact business address
- email address and phone number
- Trustmark and MCS accreditation details or other relevant certification information, including other low carbon heating certification
- business information, including name, type of business and number of employees
- details of installations delivered under the scheme, including type, size and cost and details of the properties at which the installations are installed whether directly contracted or sub-contracted to install installations under the scheme
Who we collect data from
We may collect your data from:
- Trustmark
- Ofgem
- government departments
- other organisations administering central or local government schemes that support energy performance or low-carbon heating measures
Why we collect your data
We collect your data so we can:
- support the delivery and administration of WH:LG including the assessment of expressions of interest, monitoring the use of funding, creating records of installations, and linking with other datasets held by third parties
- prevent and detect any fraud, error and non-compliance under WH:LG and other schemes. This can include, but is not limited to, debt recovery, prosecution and independent assurance review/audit activity to understand fraud, error and noncompliance exposure and how to reduce it for future and current schemes
- support an assessment of WH:LG performance and whether the scheme has achieved its objectives
- evaluate of the scheme. This may include you being contacted by DESNZ and/or its appointed contractors to take part in further research – where the research involves processing of personal data in addition to that already collected for delivery of the Scheme, you will be given the opportunity to opt-in to that research at the point of contact
- review and develop Government policy, research, evaluation, and service delivery and for statistical, audit, and fraud, error, non-compliance prevention and detection purposes. This may include linking personal data with other data sources and may include sharing data with third parties such as RISE (a contracted service used to support the effective delivery of government energy efficiency funding)
- keep beneficiaries of government grant schemes informed about future government energy efficiency support that becomes available, as relevant, as well as relevant advice and information about energy efficiency measures. This may include you being contacted by DESNZ and/or its appointed contractors to draw your attention to relevant information and resources
Who we share your data with
Where there is a lawful reason to do so, we may share your data with:
- contracted providers and delivery partners supporting administration
- DESNZ and their appointed contracted providers
- (including the Scheme Delivery Partner, Technical Assistance Facility (TAF), for delivery, administration, audit and evaluation, statistical, research and fraud, error and non-compliance prevention and detection purposes
- other government departments
- appointed scheme administrators
- local authorities and their delivery partners if necessary
- devolved administrations, their local authorities and delivery partners if necessary
- other organisations supporting the administration of central and local government energy performance or low carbon heating schemes. These could include energy suppliers, Ofgem, TrustMark, Microgeneration Certification Scheme
We may share your data if we are required to do so by law, for example by court order to prevent fraud or other crime.
Learn how DESNZ process data to manage fraud, error and non-compliance on GOV.UK
Legal basis
We process personal data under the condition of Article 6 of UK GDPR 1(e) Public task.
Processing is necessary for the performance of a task carried out in the public interest. The specific public task is the delivery, administration, audit and evaluation of the scheme. As well as statistical, research and fraud prevention purposes.
Retention
Your personal data will be retained for up to 8 years after the end of the funding period. To note, other parties with access to this data have separate data retention policies.