We have a legal duty to work in partnership with health organisations and other relevant agencies to support the provision of care. This is under the Care Act 2014 and the Health and Social Care (Safety and Quality) Act 2015.
As part of assessment and support planning, we may need to request, receive and share personal information with organisations involved in your care. This helps us understand your needs, coordinate support, and ensure advice and services are appropriate and effective.
Information is only shared where it is necessary, lawful and relevant to your ongoing support.
What information we collect
We need some personal data from you. This includes:
- name
- address
- date of birth
- next of kin details
- visual images
- personal appearance and behaviour
- case file information
- lifestyle and social circumstances
We need some special category data from you. This includes:
- ethnicity
- gender
- disability
- nationality
- sexuality
- physical or mental health
- religious or other beliefs
We need some criminal and law enforcement data such as offences and alleged offences.
How we collect your data
We’ll collect data from you by:
- online
- in person
- telephone
Why we collect your data
We collect your data so we can:
- create a secure and comprehensive record of the work we do with and for you
- contact members of your family and support network
- fully understand your needs
- where applicable promote your health/wellbeing in partnership with health bodies
- arrange short/long term care solutions
- liaise with agencies, companies and charities on your behalf
- keep you safe from harm
- request and arrange installation of specialist equipment for you
- assess your financial contribution to your care
- work with you or your representative to create a Care and Support Plan
- details contained in your care records and conversations held
- analyse the service that we are providing
The sharing of information facilitates a joined-up approach with partner agencies, to provide you with the best possible care and support.
Who we collect data from
We collect data from:
- carers or representatives
- complainants, enquirers or their representatives
- healthcare users
- landlords
- offenders and suspected offenders
- patients
- professional advisers and consultants
- recipients of benefits
- representatives of other organisations
- staff, persons contracted to provide a service
- councillors
- other departments within the council
We may receive personal, special category personal or criminal and law enforcement data about you from the third parties mentioned above and other public bodies and organisations. In this case, we will tell you the source of the information unless we are unable to do so by law.
Who we share your personal data with
We may share your personal, special category personal or criminal and law enforcement data with:
- advocates, deputies, attorneys (LPA)
- central and local government
- other council departments
- housing associations and social landlords
- MP and councillors
- Care Quality Commission (CQC) or other regulators (where requested)
- external providers and contractors
- partners such as the NHS, a GP, and police
- family members and carers
- 'nearest relative'
- agencies, companies or charities (where relevant to your care needs)
Legal basis
We process personal data by selecting at least one legal basis from:
- UKGDPR Article 6(1) (c) Legal Obligation
- UKGDPR Article 6(1) (e) Public Task/Public Interest/Official Authority
Where we’re relying on UKGDPR Article 6(1)(c), all relevant legislation is listed below.
We process special category personal data by selecting at least one legal basis from:
- UKGDPR Article 9(2) (g) Substantial public interest
- UKGDPR Article 9(2) (h) Preventive or occupational medicine
We process criminal and law enforcement data under the condition of UKGDPR Schedule 8(4) Safeguarding Children and Individuals at Risk
Relevant legislation
The relevant legislation includes:
- Care Act 2014
- Health and Social Care Act 2015
- Children’s Act 1989
- Localism Act 2011
- Human Rights Act 1998
- Mental Health Act 1983 (Amended 2007)
- Mental Capacity Act 2005
- Homelessness Reduction Act 2017